SHIPPING AND DELIVERY
How do I qualify for free shipping?
At Casana, we ship free of charge on all of our orders to 48 states. There is a surcharge to ship to Alaska, Hawaii, and international destinations.
How soon will I receive my order?
Processing takes 1 day. We ship all domestic orders via Fedex ground, which takes 5-7 days for delivery. Expect to receive your order within 7 business days.
Can you ship to my PO Box?
Unfortunately we are not able to ship to PO boxes.
I want to share Casana scarf in another country. Do you ship internationally?
Yes, we do. Please call our customer service at 1-518-325-6105 ext. 2# and we can assist you further.
Do you offer gift-wrap?
We consider all Casana purchases gifts, whether to another or ourselves. Each of our products come hand-wrapped in fine tissue and beautifully packaged in a custom gift box.
I am sending a Casana scarf as a gift to someone special. Can you include a gift card in the package?
Yes! We love sending our luxurious cashmere to the special people in your life. We would be honored to include a message on your behalf.
Do you offer gift cards?
We offer web gift cards that can be redeemed online.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express and Paypal. Orders are subject to credit verification and acceptance before shipping.