RETURNS AND EXCHANGES
I just placed an order and have changed my mind. Can I cancel my order?
We process orders as they are received. If you need to cancel your order, please contact us immediately. For cancellations that occur after the product is shipped, please see the question below.
I received my product, but it didn’t work out. Can I return it?
Your complete satisfaction is important to us. Unused items in their original packaging (gift box with wrapping tissues and shipping box), may be returned up to 14 days for credit or exchange only, minus restocking fee and shipping fees. All returns must be accompanied with a receipt or original packing slip. Please call customer service at 1-518-325-6105, between 10:00am – 5:00pm EST, Monday – Friday. Casana is not responsible for any damage that occurs during return shipping, so we strongly encourage all returns to be insured for the full value.