What Makes a Casana Scarf Unique?
A Casana scarf is a handmade garment created with high quality cashmere. More than a fashion accessory, a Casana scarf warms us and also spreads warmth to others. How do we do this? We strongly believe in giving back to our community. We donate 10% of our proceeds to charities that helps children find their passion through education. Casana is about sharing and caring. Visit Our Story to learn more.
How are Casana scarves made?
We take pride in our product. We use only the highest quality cashmere that is hand-collected from the Himalayan mountain goat. Our workers employ a thousand-year-old, traditional technique to spin the fine hairs into an exquisite fiber and dye it in a variety of colors. To learn more, please visit Our Cashmere page.
How do I take care of my Casana?
Casana cashmere is luxurious and exquisite, demanding extra care. Because of its lightweight and silky-soft texture, we strongly recommend professional dry-cleaning.
What if my Casana is defective when I receive it?
We check our product and packaging very carefully before shipping, but mistakes can occasionally happen. If you find any defect, please call us at 1-855-9Casana (1-855-922-7262) and we will be happy to assist you with a prompt exchange.
SHIPPING & DELIVERY
How do I qualify for free shipping?
At Casana, we ship free of charge on all of our orders to 48 states. There is a surcharge to ship to Alaska, Hawaii, and international destinations.
How soon will I receive my order?
Processing takes 1 day. We ship all domestic orders via Fedex ground, which takes 5-7 days for delivery. Expect to receive your order within 7 business days.
Can you ship to my PO Box?
Unfortunately we are not able to ship to PO boxes.
I want to share Casana scarf in another country. Do you ship internationally?
Yes, we do. Please call our customer service at 1-855-9Casana (1-855-922-7262) and we can assist you further.
Do you offer gift-wrap?
We consider all Casana purchases gifts, whether to another or ourselves. Each of our products come hand-wrapped in fine tissue and beautifully packaged in a custom gift box.
I am sending a Casana scarf as a gift to someone special. Can you include a gift card in the package?
Yes! We love sending our luxurious cashmere to the special people in your life. We would be honored to include a message on your behalf.
Do you offer gift cards?
We offer web gift cards that can be redeemed online.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express and Paypal. Orders are subject to credit verification and acceptance before shipping.
RETURNS & EXCHANGES
I just placed an order and have changed my mind. Can I cancel my order?
We process orders as they are received. If you need to cancel your order, please contact us immediately. For cancellations that occur after the product is shipped, please see the question below.
I received my product, but it didn’t work out. Can I return it?
Your complete satisfaction is important to us. Unused items in their original packaging (gift box with wrapping tissues and shipping box), may be returned up to 14 days for credit or exchange only, minus any shipping fees. All returns must be accompanied with a receipt or original packing slip. Please call customer service at 1-855-9Casana (1-855-922-7262), between 9:30am – 5:30pm EST, Monday – Friday. Casana is not responsible for any damage that occurs during return shipping, so we strongly encourage all returns to be insured for the full value.
PRIVACY AND COMMUNICATION PREFERENCES
What do you do with my physical address?
We use email to communicate with our customers. However, we may occasionally send a postal mailing about Casana’s new products, services or upcoming events. If you do not wish to receive such mailings, please let us know by emailing us at email@example.com.
What do you do with my telephone number?
If you provide us with your telephone number, we will call you only regarding to your online orders.
I have a great story/ great photo wearing my Casana scarf. May I share it with you?
We love to hear from our customers who are enjoying their Casana products. Real people with real stories keep us doing what we do. Sharing our story is a way to spread the warmth. Your stories and photos make our community a better place. We will share them on our own web page as well as on our Casana blog, Facebook, Twitter, Pinterest, Google+ and Instagram. Please email stories and photos to: firstname.lastname@example.org
Unsubscribing the Casana newsletter
If you no longer wish to receive email from us, there are two ways to let us know: select safe unsubscribe at the bottom of any Casana email or email us at email@example.com.
STILL NEED HELP?
Please call or email customer service and we would be happy to assist you.
Monday – Friday: 9:30 AM – 5:30 PM EST. Toll free: 1-855-9Casana (1-855-922-7262) or 1-917-633-5880 (local calls). or email us at firstname.lastname@example.org.